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Return & Refund Policy


We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions. All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Products may be returned with prior authorization only

All returned merchandise is reimbursed for the original purchase price after deducting shipping & handling charges and must have a Return Merchandise Authorization number (RMA #). Buyers remorse/unwanted product returns will be subject to a 15% restocking fee.


Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). All reimbursements are done in the form of company credit which can be used towards new orders.




Whiteline Modern Living ships between 24 to 48 business hours after a purchase order is confirmed and paid for. Our shipping rates are approximately 10% to 15% of the total Invoice depending on the shipping address in the United States warehouse to warehouse only. For drop-ship orders shipping costs vary and will be provided upon request.   You can also make arrangements to have your order picked up and shipped by your preferred carrier from our warehouse in Miami, Florida in which case WHITELINE will not be responsible for any costs or damages associated with such shipment.  No pick-up charges apply. For LTL shipments if palletizing is required, a fee will be applied. $25 for standard pallet size or $35 for double pallet size.



Returns are accepted within 30 days after the product ships out of WHITELINE warehouse.  Returned items are subject to a 25% restocking fee. Items must be shipped back to WHITELINE in their original packaging, with no signs of use, wear or damage. Shipping charges are not refundable. The dealer is responsible for repackaging and return transportation.

Upon receipt, WHITELINE will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return, or deduct any damage repair cost from the refund balance.  Refunds will be issued within 14 days from the receipt of the returned merchandise; on the other hand, Credit to your account will occur as soon as the product is received and inspected.

If the return is an exchange for damaged merchandise, WHITELINE will replace the defective item or part at no cost to the Dealer.

Dealers must obtain a RMA (Return Merchandise Authorization) prior to the return of any merchandise. Failure to obtain such authorization may result in refusal of return. You may obtain a RMA by logging in to our web site at




 ZUO RETURN POLICY • ZUO will accept return(s) of any UNOPENED PRODUCT, THAT IS IN ORIGINAL PACKAGING with 30% RESTOCKING FEE within 30 days of the DELIVERY DATE for credit towards your account. • All returns require a RETURN AUTHORIZATION NUMBER before the item can is shipped or returned to ZUO. Credit will not be issue on returns without RMA number. • We DO NOT provide payment for RETURN SHIPPING except for defects or order processing irregularities- on a preapproved basis. How to process a return 1. Please contact your account manager for RETURN AUTHORIZATION NUMBER. Each request must include the original order number or purchase order, items needing returned, number of items and reason for return. 2. Make sure to include this RETURN AUTHORIZATION NUMBER on return labels or on box. Credit will not be issue without RMA number on labels or box. 3. All items need to be returned in Zuo Modern’s original packaging, including all parts and hardware. 4. If the return is an exchange for damaged merchandise, notify Zuo Modern and we will confirm that we need the damaged item returned and then we will issue a UPS CALL TAG. Otherwise the customer/ retailer/ e-commerce site is responsible for all return shipping. 5. Once item is returned and inspected the RA will be processed and credit will be issued to the account within 7 business days from delivery of return. Each account will receive a credit memo for the Returned item(s). Returns Processing Center ZUO CA Distribution Center ATTN: RMA Department 1815 Navy Drive, BLDG 5, Stockton, CA 95206 PLEASE NOTE: All requests for returns must be by our customer/ retailer/ e-commerce site and not the END USER. All end users must contact the seller: retailer/ e-commerce site; that they originally ordered from if they wish to make a return. Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.